Data Protection & Privacy
b9geam is committed to protecting the personal data of every Pakistani player who uses the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data.
Six core principles that guide how b9geam handles your personal information — summarised before you read the full legal text below.
b9geam only collects personal data that is strictly necessary to operate your account, verify your identity, process your PKR transactions, and comply with regulatory obligations. We do not collect information simply because it might be useful later.
All personal data transmitted to and from b9geam is protected by 256-bit SSL encryption. Stored data is held in secured, access-controlled environments. b9geam conducts regular security audits and penetration testing to maintain the integrity of its data infrastructure.
b9geam will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate and improve your b9geam experience, meet our legal obligations, and protect the security of the platform.
This Privacy Policy is written in plain English so Pakistani players can clearly understand what data is held about them and why. b9geam does not use opaque legal language to obscure data practices. If you have any question about how your data is handled, our support team will answer it directly.
Registered b9geam players have the right to access, correct, export, and in certain circumstances delete their personal data. These are not nominal rights — b9geam has a defined process for handling data subject requests and will respond within the timeframes set out in this policy.
b9geam processes personal data in compliance with the requirements of its international gaming license, applicable anti-money laundering regulations, and KYC obligations. Data is retained only for as long as is required by these regulatory frameworks and our legitimate operational needs.
Important: By registering on or continuing to use the b9geam platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of b9geam and close your account.
b9geam (hereinafter "b9geam", "we", "us", or "our") operates the online gaming platform accessible at https://b9geam.com, providing sports betting, live casino, slot games, and boxing markets to eligible users. b9geam acts as the data controller in respect of all personal data collected through the platform and its associated services.
b9geam operates under an internationally recognised gaming license. As a licensed operator, b9geam is subject to data protection obligations imposed by its licensing authority, including requirements relating to KYC verification, anti-money laundering record-keeping, and the responsible handling of player personal data.
For all privacy-related enquiries, data subject requests, or complaints, you may contact b9geam directly using the contact details provided in Section 14 of this policy. Our support team is available 24 hours a day, 7 days a week, and privacy requests will be routed to the appropriate internal team for handling.
b9geam collects the following categories of personal data in the course of providing its services to registered players:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, CNIC, email, phone | Mandatory for registration |
| Financial | JazzCash/EasyPaisa number, PKR transactions | Mandatory for deposits & withdrawals |
| Gaming History | Bets placed, game outcomes, bonuses used | Collected automatically |
| Technical | IP address, device type, browser | Collected automatically |
| KYC Documents | CNIC copy, proof of address | Mandatory before withdrawal |
b9geam collects personal data through the following means:
The majority of your personal data is provided directly by you when you register a b9geam account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or update your account profile. You are responsible for ensuring that any data you provide is accurate, complete, and kept up to date.
When you access b9geam — whether through b9geam login on a desktop browser or a mobile device — our systems automatically collect technical and usage data including your IP address, device information, session timestamps, and betting activity. This data is collected via server logs, cookies, and similar technologies as described in Section 6.
As part of our KYC and anti-money laundering compliance obligations, b9geam may obtain identity verification data and fraud screening results from authorised third-party identity verification providers. This allows us to confirm the authenticity of identity documents submitted during the b9geam registration and verification process.
When you conduct transactions through JazzCash, EasyPaisa, or a Pakistani bank, the relevant payment service provider may share transaction confirmation data with b9geam to facilitate deposit crediting and withdrawal processing. b9geam does not receive or store your full banking credentials through this process.
b9geam processes your personal data only where there is a clear and legitimate purpose for doing so. The following table sets out the primary purposes for which your data is processed and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age confirmation (21+) | Legal obligation & legitimate interest |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Anti-money laundering and fraud prevention | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation & legitimate interest |
| Customer support and dispute resolution | Performance of contract & legitimate interest |
| Platform security and fraud detection | Legitimate interest |
| Sending service communications (account alerts, T&C updates) | Performance of contract & legitimate interest |
| Marketing and promotional communications | Consent (opt-in only) |
| Regulatory reporting obligations | Legal obligation |
Where b9geam relies on consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
b9geam does not sell, rent, or trade your personal data. Your information is shared with third parties only in the following circumstances and only to the extent strictly necessary for the stated purpose:
b9geam engages trusted third-party service providers to assist with platform operations, including payment processing partners (such as JazzCash and EasyPaisa integration providers), identity verification services, cloud hosting providers, and customer support technology vendors. All service providers are contractually bound to process your data only on b9geam's instructions and to maintain appropriate data security standards.
b9geam is required by its international gaming license and applicable AML regulations to share certain player data with its licensing authority, financial intelligence units, and law enforcement agencies where legally required to do so. This includes suspicious transaction reports and player identity data requested pursuant to lawful authority.
As a licensed gaming operator, b9geam may be required to submit player data and gaming activity records to its licensing jurisdiction's regulatory body for audit, compliance verification, or dispute arbitration purposes.
In the event of a merger, acquisition, or sale of all or part of b9geam's business, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to how their data is processed as a result.
b9geam will never sell your data to advertisers, share your gaming history with your family members or employer, disclose your identity to other players on the platform, or share your financial information with any party not directly involved in processing your transactions.
b9geam uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session security, and analyse how the platform is used so that we can continue to improve the b9geam experience for Pakistani players.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core b9geam features including the b9geam login process. Instructions for managing cookies are available in the help documentation for all major browsers.
b9geam does not permit third-party advertising networks to place tracking cookies on the b9geam platform. You will not be retargeted with advertisements on other websites based on your b9geam activity.
b9geam retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with regulatory retention obligations, and to defend against legal claims. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory & AML obligation |
| KYC identity documents | 5 years after account closure | AML / licensing requirement |
| Financial transaction records | 5 years after transaction date | AML / licensing requirement |
| Gaming history | Duration of account + 2 years | Dispute resolution & compliance |
| Support correspondence | 3 years from last interaction | Dispute resolution |
| Technical / server logs | 12 months | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance evidence |
Once the applicable retention period has expired, b9geam will securely delete or anonymise your personal data in accordance with its internal data deletion procedures.
b9geam implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. These measures include:
Your Role in Security: Keeping your b9geam account secure is a shared responsibility. Never share your login credentials with anyone. Use a strong, unique password for your b9geam account. Contact support immediately if you suspect unauthorised access.
As a registered b9geam player, you have the following rights in relation to your personal data. These rights are exercisable by contacting our support team using the details in Section 14:
You have the right to request a copy of all personal data b9geam holds about you. We will provide this within 30 days of your request, free of charge for reasonable requests.
If any personal data held by b9geam about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact our support team or update your details directly within your account settings.
In certain circumstances, you may request that b9geam delete your personal data. This right is subject to our regulatory retention obligations — data we are legally required to retain for AML or licensing purposes cannot be deleted upon request.
You may request that b9geam restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed, or where you have objected to processing and that objection is under review.
You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service provider. This applies to data processed on the basis of consent or contract.
You have the right to object to processing carried out on the basis of b9geam's legitimate interests, including direct marketing. Where you object to marketing, b9geam will stop processing your data for that purpose immediately.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
b9geam will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be informed of the extension and reason for it. Responses to data rights requests are provided free of charge unless the request is manifestly unfounded or excessive.
b9geam is strictly an adult platform. The minimum age to register and use b9geam is 21 years. b9geam does not knowingly collect, store, or process personal data relating to any individual under the age of 21.
b9geam employs mandatory age verification as part of the registration and KYC process to prevent underage individuals from accessing the platform. Where b9geam becomes aware that personal data relating to an underage individual has been collected, that data will be immediately deleted, the associated account permanently closed, and any funds returned to the depositing payment method following appropriate verification.
If you have reason to believe that a person under the age of 21 has registered on b9geam, please contact our support team immediately at [email protected] so that we can take appropriate action.
b9geam is operated by an internationally licensed gaming entity and may store or process personal data on servers or through service providers located outside Pakistan. Where such international data transfers occur, b9geam ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under its licensing jurisdiction's data protection framework.
Safeguards used by b9geam for international data transfers may include contractual data protection clauses with service providers, transfer to jurisdictions recognised as providing an adequate level of data protection, and other appropriate technical and organisational measures.
Where you would like more information about the specific safeguards applied to transfers of your personal data, please contact b9geam support using the details in Section 14.
b9geam may, with your explicit prior consent, send you marketing communications about bonuses, promotions, new games, and platform updates. These communications may be sent by email or SMS to the contact details registered on your b9geam account.
Marketing communications are opt-in only. You will be given a clear opportunity to consent to receiving marketing communications during the b9geam registration process and at any subsequent time through your account settings. b9geam will not send unsolicited marketing emails or messages to players who have not given explicit consent.
You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications will not affect your receipt of essential service communications relating to your account, transactions, security alerts, or changes to platform terms and policies.
b9geam may use aggregated gaming activity data to personalise promotional offers shown to you within the platform, such as relevant cricket betting promotions during PSL season or slot bonus offers based on game preferences. This in-platform personalisation does not involve sharing your data with third-party advertisers.
b9geam reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. The date of the most recent update is displayed at the top of this page.
Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — b9geam will notify registered players by email to the address on your account and/or by placing a prominent notice on the platform, with at least 14 days advance notice before the changes take effect.
Your continued use of b9geam following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must discontinue using the platform and may request account closure in accordance with the process described in the b9geam Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how b9geam has handled your personal data, please contact us through any of the following channels:
Email: [email protected] — please include "Privacy Request" in your subject line.
Live Chat: Available 24/7 directly on the b9geam platform — ask to be connected to the privacy team.
Response Time: b9geam will acknowledge all privacy requests within 3 business days and provide a full response within 30 calendar days.
If you are not satisfied with how b9geam has responded to your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority under b9geam's licensing jurisdiction, or to the dispute resolution body provided under the terms of b9geam's gaming license. Details of the applicable body are available from the b9geam support team upon request.
b9geam takes all privacy complaints seriously and will work constructively to resolve any concerns raised. We encourage players to contact us directly in the first instance, as most concerns can be resolved promptly through our support channels.
Now that you know exactly how b9geam protects your privacy, enjoy Pakistan's most complete online gaming platform with full confidence — cricket, casino, slots, and boxing, all in PKR. 21+ only.
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